User testing is a cornerstone of creating accessible websites, especially when you involve people with disabilities in the process. While automated tools and technical standards play an important role, only real users can reveal how a site performs in genuine scenarios. People with disabilities often encounter unique challenges that designers and developers might not anticipate. Their feedback uncovers barriers that may otherwise go unnoticed, ensuring that your site works for everyone.

Testing with a diverse group of users helps you understand a broad range of needs and preferences. For instance, someone who relies on a screen reader may struggle with unlabeled buttons, while a keyboard-only user might face issues with inaccessible navigation menus. By including users with different abilities, you gain direct insight into how your site supports—or fails—real-world accessibility needs.

To make your user testing truly inclusive, take practical steps such as:

• Recruit participants with a variety of disabilities and assistive technology preferences;
• Prepare accessible testing materials;
• Allow flexible participation methods;
• Actively listen to feedback.

Document the issues raised and prioritize improvements that have the greatest impact on usability. By building these practices into your workflow, you create a more welcoming and effective digital experience for everyone.