Optimizing Knowledge Panel for Efficient Case Management
The Knowledge Tab's integration with Cases streamlines the support process by providing quick access to relevant information. While some features, like the Related tab behavior, may feel less intuitive, understanding these tools will help you make the most of Salesforce's Knowledge functionality.
1. What feature allows you to link a Knowledge Article to a Case?
2. What is the difference between Dynamic Search and Full Search for Knowledge Articles?
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The Knowledge Tab's integration with Cases streamlines the support process by providing quick access to relevant information. While some features, like the Related tab behavior, may feel less intuitive, understanding these tools will help you make the most of Salesforce's Knowledge functionality.
1. What feature allows you to link a Knowledge Article to a Case?
2. What is the difference between Dynamic Search and Full Search for Knowledge Articles?
Obrigado pelo seu feedback!
