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Learn Deliverability, Reputation and Continuous Optimization | Section
Email Marketing & Retention

Deliverability, Reputation and Continuous Optimization

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Email deliverability = your ability to land in the inbox, not spam.

Three core factors control it:

  1. Domain and technical reputation: maintain low bounce and complaint rates, remove inactive contacts regularly, and continuously test subject lines, timing, and CTAs to keep improving performance and inbox placement;
  2. List quality: regularly verify contacts with tools like MillionVerifier, remove invalid, bounced, or inactive addresses, and ensure bounce or complaint rates stay below 2%;
  3. Email content and sending practices: avoid spam triggers such as excessive images, all-caps text, spammy phrases like "free" or "act now", and missing unsubscribe links. Follow best practices: keep a healthy text-to-image ratio (or send text-only for maximum safety), include a clear unsubscribe option, send from a real name and address, and respond to incoming replies to boost engagement and reputation.
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Which factor has the biggest long-term impact on sender reputation?

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Section 1. Chapter 7

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Section 1. Chapter 7
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