Summary  
This chapter emphasizes the importance of soft skills—such as emotional intelligence, adaptability, and clear communication—in fostering trust, collaboration, and long-term leadership success.  

General domain of usage  
Workplace collaboration and leadership development

### Key Points:
- Soft skills build **trust, collaboration**, and **leadership effectiveness**;
- Companies value them highly. Many rate them as **more critical** than technical skills;
- Real-world success stories show how soft skills **outperform credentials** in long-term performance;
- They impact everything from **client communication** to how you handle **feedback and conflict**;
- In the age of AI, **human-centered skills like empathy and critical thinking** are increasingly valuable.


Which of the following is a component of emotional intelligence?

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Why Soft Skills Matter in the Workplace

Key Points:

Awesome!

Why Soft Skills Matter in the Workplace

Key Points: