Onboarding & Training for Long-Term Success

Hiring a team is one thing—getting them up to speed is another. Without proper onboarding and training, even the most skilled hires can struggle, leading to inefficiencies and frustration. A well-structured onboarding process sets clear expectations, reduces mistakes, and helps new hires integrate smoothly into your agency.

This chapter outlines how to create a structured onboarding system, implement SOPs, and use a 30-60-90 day plan to set up new hires for success.

Key Points:

• Onboarding ensures new hires understand your agency's workflows and expectations;
• Standard Operating Procedures (SOPs) create consistency and improve efficiency;
• A 30-60-90 day plan helps new hires gradually build confidence and take ownership;
• Regular 1:1 check-ins provide feedback and prevent issues before they escalate.